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I’m unable to update my iphone

I’m unable to update my iphone

Posted on May 15, 2022 3:17 PM

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Question marked as Best reply

Posted on May 15, 2022 3:22 PM

You should have disclosed which iPhone you have and which iOS version is running on it. NOTE: You need an iPhone 6s or a newer model to update to iOS version 13 -15. If you have an older iPhone then you will not be able to update to the current version (iOS 15). If you have an iPhone 6s or a newer model then read below:



Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version over a Wi-Fi Network. Open Settings ➡️ General ➡️ Software Update: If there is an update available for your iPhone then it will be listed here. Follow the on-screen instructions to download and update your iPhone. 

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • Ensure that you do not have a beta profile installed from a previous version
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

1 reply
Question marked as Best reply

May 15, 2022 3:22 PM in response to jahnviii

You should have disclosed which iPhone you have and which iOS version is running on it. NOTE: You need an iPhone 6s or a newer model to update to iOS version 13 -15. If you have an older iPhone then you will not be able to update to the current version (iOS 15). If you have an iPhone 6s or a newer model then read below:



Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version over a Wi-Fi Network. Open Settings ➡️ General ➡️ Software Update: If there is an update available for your iPhone then it will be listed here. Follow the on-screen instructions to download and update your iPhone. 

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • Ensure that you do not have a beta profile installed from a previous version
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

I’m unable to update my iphone

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