If you see the Restore screen on your iPhone, iPad, or iPod touch
I have been trying to update and restore but no luck
iPad Pro 9.7-inch WiFi
I have been trying to update and restore but no luck
iPad Pro 9.7-inch WiFi
Did you perform each and every step in the article linked above?
What did Apple Support tell you when you contacted them?
If you see the Restore screen on your iPhone, iPad, or iPod touch