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User profile for user: TheSquigglyWig
TheSquigglyWig Author
User level: Level 1
4 points

iMessages App

For the last few days, the default Messages app has been acting up on my M1 MacBook Air (2020).


The nature of the problem:

  • Every time I receive a message, I get the rainbow spinning ball
  • Every time I double tap to get the reply-tapback menu, I get the rainbow spinning ball


The nature of my use of Messages: I only message one person, and we generally send messages that are text-only, although very infrequently we send each other images.


Settings I have on: I currently have Messages set to keep messages for 30 days.


I keep my system up to date always. Is this a known, common, and recent problem? Are there any known fixes?


Thank you.

MacBook Air 13″, macOS 12.3

Posted on May 15, 2022 8:03 PM

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Question marked as Top-ranking reply
User profile for user: PRP_53
PRP_53
User level: Level 10
91,393 points

Posted on May 16, 2022 2:51 AM

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


3 - Does the issue present in this mode ?


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps is the order that have been presents  and still have issues - please advise for possible further assistance.


7 - Is user profile accurate Monterey 12.3 as there is one additional update available as of this witting. Version 12.3.1

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2 replies
Question marked as Top-ranking reply
User profile for user: PRP_53
PRP_53
User level: Level 10
91,393 points

May 16, 2022 2:51 AM in response to TheSquigglyWig

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


3 - Does the issue present in this mode ?


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps is the order that have been presents  and still have issues - please advise for possible further assistance.


7 - Is user profile accurate Monterey 12.3 as there is one additional update available as of this witting. Version 12.3.1

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iMessages App

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