FaceTime & Messages

Hey there,

See ☞ If you can't turn on or sign in to iMessage or FaceTime – Apple Support (AU)

If you see a green message bubble instead of a blue one, then that message was sent using MMS/SMS instead of iMessage. There are several reasons for this:

• The person that you sent the message to doesn't have an Apple device.
• iMessage is turned off on your device or on your recipient’s device. To check if iMessage is turned on for your device, go to Settings > Messages > iMessage.
• iMessage is temporarily unavailable on your device or on your recipient’s device.

Learn the difference between iMessage and MMS/SMS messages.

Crissy_ Said:

"FaceTime & Messages: Why can’t I get into my FaceTime? Also why are my massages are green when I text someone? I already tried to trim on my messages and FaceTime and it will not let me my phone bill is paid and I was on FaceTime time and it hung up on the person I was talking to and took Mae to this"

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Thank you for the screenshot.

Troubleshooting Face ID:

A Few Sites to Try:

• If Face ID isn't Working on your iPhone or iPad Pro - Apple Support

• If you can't Make a FaceTime Call on your iPhone, iPad, or iPod touch - Apple Support

• If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support

• If you Experience an Error when Trying to Activate iMessage or FaceTime - Apple Support