BT internet email problem
Hi. I have a recent problem with my email service. At some point during one day a couple of weeks ago, the following issues seem to have started:
- missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone
- similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife’s iPad and laptop, exactly the same issue
- emails sent from iPad don’t appear in the sent box on the iPhone and vice versa.
There are no settings I have changed, no passwords, no upgrades, etc. I have checked I am using the correct servers etc.
I have a fairly up to date mobile think it’s a 12 mini but the iPad is quite old, though not the iPad2, I think it is an ipad5 but it probably dates back to 2016. I accept that is pretty old but that shouldn’t cause my sent emails to disappear from the web Mail app!
I have contacted BT and so far, they have been unable to advise what has caused this and how to fix it. I am awaiting a further update call hopefully today, but I don’t have much confidence this will get resolved.
So in the meantime, I am wondering if anyone else has encountered a similar problem in the past with BT email, if so was it rectified, and if so how. Thanks.
iPad 2, iOS 9