Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Why does my facetime just end at random times? There is proper connection and I’ve looked on the apple website for answers and it seems like everything should be working. Sometimes it ends a minute in, sometimes hours in, and sometimes 1 second in.
iPhone 7, iOS 12
Hi nkjellqvist,
You started from an excellent resource. If you can't make a FaceTime call on your iPhone, iPad, or iPod touch
Specifically checking the connection and testing on a different network the section "If you have connection or sound quality issues with FaceTime" quoted below can help. It also recommend both parties have a known-working connection.
"If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:
Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection."
Should the issue remain, test a normal restart of your iPhone. Restart your iPhone and review the recommended settings for Wi-Fi routers and access points here: Recommended settings for Wi-Fi routers and access points
Best.
Hi nkjellqvist,
You started from an excellent resource. If you can't make a FaceTime call on your iPhone, iPad, or iPod touch
Specifically checking the connection and testing on a different network the section "If you have connection or sound quality issues with FaceTime" quoted below can help. It also recommend both parties have a known-working connection.
"If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:
Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection."
Should the issue remain, test a normal restart of your iPhone. Restart your iPhone and review the recommended settings for Wi-Fi routers and access points here: Recommended settings for Wi-Fi routers and access points
Best.
Facetime ends the facetime call at random times
