Previous 1 2 Next 18 Replies Latest reply: Oct 25, 2010 8:55 AM by Jason Wooten
Leonardo Villa Level 1 Level 1 (95 points)
My 7 month old 17" MBP's cursor/touch-pad has been very sensitive and annoying. It'll highlight stuff while I'm touching it & sometimes "stick" to scroll bars and I'll have to click to free it or restart the MBP every time for the issue to go away for few minutes.

How can I fix the issue or should I take it back to Apple for repair?.

Thank you,



MBP 17" OS 10.6.4
Processor 2.8GHz Core 2 Duo
Memory 4GB 1067 MHz DDR3

Mac OS X (10.4.11), PowerPC Mac G4/CPU Speed 800 MHz/256 KB/Memory 1GB
  • rkaufmann87 Level 9 Level 9 (50,755 points)
    Welcome to Apple Discussions.

    Try doing an SMC Reset, follow the instructions for a portable computers that have a battery you should not replace on your own. If you don't follow these instructions to the letter you are not doing a SMC Reset.

    Regards,

    Roger
  • tjk Level 7 Level 7 (24,185 points)
    Hi Leonard,

    If the SMC reset doesn't work, either call AppleCare or make an appt at an Apple Store "genius" bar (or AASP) to get it looked at. You have a one year hardware warranty.
  • Leonardo Villa Level 1 Level 1 (95 points)
    I did all the instructions but the issue persisted. I took the laptop to the Apple Specialist store and they couldn't figured out what was the problem, even showing it to them right there.

    After several days, they told me that they need to change the track-pad because I supposedly spilled something there, but I know that I did not. I gave them the ok to replaced it and I was charged for the service due to "no spills are cover under any warranty". I have my laptop back but THE ISSUE STILL THERE.

    I asked the store to show me the piece with the "yellow liquid residues" but they sent the old track-pad back to Apple right on the same day that it was changed. For me that was strange. I am been rip-off by Apple?!

    I am taking the laptop back the that store this coming Aug 23rd 2010 (Monday, so they can fix it and get my money back! ($233.15)
  • ILOVE2OPER8 Level 1 Level 1 (0 points)
    My trackpad on my late 2008 Macbook Pro also often (sometimes all the time...) selects everything on the screen where the mouse cursor is at that time.
    Really annoying, because it just keep clicking and selecting, so moves windows, change cursor position during typing and lots more annoying things.

    BUT I don't think my / the problem is software related !!!!!
    I have my Macbook now for little over 2 years, and what I suspect is that the housing of the Macbook (to the left and right of the trackpad) is bending down towards the bottom of the laptop (so towards your legs if the laptop is just sitting in your lap). Maybe it's material fatigue or it becomes softer when it becomes warm/hot because of the battery....

    It sometimes gets so worse that I just have to touch the long edge of the laptop soooooo very gentle, with one finger, and it responds as a mouse click.

    The problem comes and goes. Sometimes its not there for weeks, and other times its there for a long time.
    Really annoying because the laptop is now over 2 years old, and I don't think I have warranty anymore.... (and also because it is the "old" all silver Macbook Pro 17" and they don't make these anymore. And I like the look of it better then the new line of Macbook's.

    Ideas anyone ?????
    Thanks!!
  • tjk Level 7 Level 7 (24,185 points)
    ILOVE2OPER8 wrote:
    Ideas anyone ?????


    Remove batt and see if it has any bulges. Run without batt and see if issue occurs. Have trackpad/top case replaced.
  • ILOVE2OPER8 Level 1 Level 1 (0 points)
    I removed the battery, no bulges or any other things.
    What can be the explanation that I must now have trackpad and top case replaced?

    Fatigue of the material??
    This is probably gonna cost me a lot???
  • tjk Level 7 Level 7 (24,185 points)
    ILOVE2OPER8 wrote:
    I removed the battery, no bulges or any other things.


    Have you tried running without the batt installed? Does the issue persist?

    What can be the explanation that I must now have trackpad and top case replaced?


    You don't necessarily have to. Read this: keyboard/trackpad solution
  • Leonardo Villa Level 1 Level 1 (95 points)
    I took MBP back to Apple *Authorized Service Provider* (AASP) on the 23rd of Aug., 2010 for repair. I have to stayed at the store playing with my MBP to show the technician the issue because He couldn't find it on his own. After several minutes, finally the issue showed up and He could see it. After three (3) days, the technician called me and advised me that the issue was "probably" software related, He supposedly uninstalled and installed some programs that may be was the problem. Also the technician told me that even he *installed back the old track pad* that He took from my MPB and the issue was worst, so He switch the Trackpad to the newest installed by him previously. I did not say anything to him or mentioned to him that He lied to me back about the TrackPad that He sent to Apple and that He never showed it to me. Even, the "new TrackPad" was installed incorrectly, the edges are uneven.

    The issue still there and I can not believe that Apple could not fix the problem at all.

    At this point, I am more than sure that I was ripped-off by Apple. I was charged $233.15 for a serviced that never was provided it by them with the excuse that the Apple Care that I have wasn't covering my TrackPad because they found a "yellow" marks of liquid on it.

    I am disputing the charges with my Credit Card and reporting the scam to Apple directly.
  • RáNdÓm GéÉzÁ Level 2 Level 2 (210 points)
    Sorry to hear of your problems.

    I was a victim of bad Apple repairs... So, I appreciate your frustration and concerns.

    Best bet is to write to the store manager, explaining the situation, CC in the head office for your area.

    I'd like to bet things will then sort themselves out.

    Best of luck.
  • tjk Level 7 Level 7 (24,185 points)
    Leonardo Villa wrote:
    I took MBP back to Apple *Authorized Service Provider* (AASP) on the 23rd of Aug., 2010 for repair.


    An AASP.

    the TrackPad that He sent to Apple and that He never showed it to me. Even, the "new TrackPad" was installed incorrectly, the edges are uneven.


    So is there any documentation he actually sent it to Apple?

    The issue still there and I can not believe that Apple could not fix the problem at all.


    I'm not so sure Apple ever tried . . . the place you went was an AASP.

    At this point, I am more than sure that I was ripped-off by Apple.


    Again, not Apple, but an AASP.

    I was charged $233.15 for a serviced that never was provided it by them with the excuse that the Apple Care that I have wasn't covering my TrackPad because they found a "yellow" marks of liquid on it.


    Apple or AASP?

    I am disputing the charges with my Credit Card and reporting the scam to Apple directly.


    Both good plans.

    Is there an Apple Store you could go to? Is it possible to ship the MBP to Apple for repair? (Based on what you said, I sure wouldn't go back to that AASP again.)
  • Leonardo Villa Level 1 Level 1 (95 points)
    Yes, it was an AASP in Florida. My nearest Apple store is Orlando, Florida, 50+ minutes away from where I live.

    The Technician did not show any proof that He actually sent the old track pad with the "yellow stuff. He said that He did sent it to Apple right away due to Apple policies.. for me that was extrange and several days later, he says that he put back the old track pad but the issue was bad so he put back the new track pad.

    I never go back to that place again.
  • Leonardo Villa Level 1 Level 1 (95 points)
    I have the "store manager" business card but They advised me that the best way to get a hold of him is by writing not calling. At this point I don't trust anyone from that AASP.
  • Leonardo Villa Level 1 Level 1 (95 points)
    I took my MBP to the Apple store at the Florida Mall in Orlando, Fl., yesterday Aug 31st 2010.



    I explained to the Genius Bar specialist the situation, in only five (5) minutes and He told me that they needed it to reset the whole system and reinstall the OS and the time to wait for was from 10 to 15 minutes, which to the *Authorized Service Provider (AASP)* in *Indian Harbour Beach* in Florida took them about Thirteen (13) days to messed up my MBP (not even to fix it). My MBP is now GREAT and without any problems. It feels like I just bought it.

    <Edited by Host>
  • rkaufmann87 Level 9 Level 9 (50,755 points)
    Great glad you got it fixed!
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