TrackPad not working properly

I did all the instructions but the issue persisted. I took the laptop to the Apple Specialist store and they couldn't figured out what was the problem, even showing it to them right there.

After several days, they told me that they need to change the track-pad because I supposedly spilled something there, but I know that I did not. I gave them the ok to replaced it and I was charged for the service due to "no spills are cover under any warranty". I have my laptop back but THE ISSUE STILL THERE.

I asked the store to show me the piece with the "yellow liquid residues" but they sent the old track-pad back to Apple right on the same day that it was changed. For me that was strange. I am been rip-off by Apple?!

I am taking the laptop back the that store this coming Aug 23rd 2010 (Monday, so they can fix it and get my money back! ($233.15)

I took MBP back to Apple *Authorized Service Provider* (AASP) on the 23rd of Aug., 2010 for repair. I have to stayed at the store playing with my MBP to show the technician the issue because He couldn't find it on his own. After several minutes, finally the issue showed up and He could see it. After three (3) days, the technician called me and advised me that the issue was "probably" software related, He supposedly uninstalled and installed some programs that may be was the problem. Also the technician told me that even he *installed back the old track pad* that He took from my MPB and the issue was worst, so He switch the Trackpad to the newest installed by him previously. I did not say anything to him or mentioned to him that He lied to me back about the TrackPad that He sent to Apple and that He never showed it to me. Even, the "new TrackPad" was installed incorrectly, the edges are uneven.

The issue still there and I can not believe that Apple could not fix the problem at all.

At this point, I am more than sure that I was ripped-off by Apple. I was charged $233.15 for a serviced that never was provided it by them with the excuse that the Apple Care that I have wasn't covering my TrackPad because they found a "yellow" marks of liquid on it.

I am disputing the charges with my Credit Card and reporting the scam to Apple directly.

Yes, it was an AASP in Florida. My nearest Apple store is Orlando, Florida, 50+ minutes away from where I live.

The Technician did not show any proof that He actually sent the old track pad with the "yellow stuff. He said that He did sent it to Apple right away due to Apple policies.. for me that was extrange and several days later, he says that he put back the old track pad but the issue was bad so he put back the new track pad.

I never go back to that place again.

I have the "store manager" business card but They advised me that the best way to get a hold of him is by writing not calling. At this point I don't trust anyone from that AASP.

I took my MBP to the Apple store at the Florida Mall in Orlando, Fl., yesterday Aug 31st 2010.



I explained to the Genius Bar specialist the situation, in only five (5) minutes and He told me that they needed it to reset the whole system and reinstall the OS and the time to wait for was from 10 to 15 minutes, which to the *Authorized Service Provider (AASP)* in *Indian Harbour Beach* in Florida took them about Thirteen (13) days to messed up my MBP (not even to fix it). My MBP is now GREAT and without any problems. It feels like I just bought it.

<Edited by Host>

Thank you and I am glad too.!


I spoke to Apple directly to dispute the charges and the representative from Apple called the ASSP and the technician told him that He at the ASSP still have the old track pad with the yellow stuff, after He told me himself that He mailed that part back several days ago. That was a surprise for me. Now I more than sure that they are using that track pad with the yellow stuff to other people. What an scam and the worst of all, Apple is not in my side.