Apple Card Transaction Questions

No, transactions cannot be disputed on the web. They must be disputed via a Required Device (iPhone, iPad). This is a part of the Apple Card Customer Agreement that you agreed to electronically when you accepted the offer from Goldman Sachs.

Account disputes are generally governed by state law, but usually fall within the 90 to 180 day range. In some states it may be longer.

If you do not have a Required Device, please reach out to the Apple Card support team at Goldman Sachs,

CONTACTING — Goldman Sachs Bank 

• Using Messages; chat with an Apple Card specialist

• Call toll-free at 877-255-5923; or

• Write to: Goldman Sachs Bank, Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.

My issue I’m having now is in messages it’s telling me “Sorry, but I'm not able to connect you right now. An Apple Card Specialist at Goldman Sachs can help you over the phone at 877-255-5923” but I call the number and it says to use messages I’m so lost

been telling me for a week now

What type of phone are you using? I just tried chatting and phoning Goldman Sachs Apple Card support team and I connected both ways instantly.

If you call Apple Support at 1-800-MY-APPLE and tell them you want to connect to Goldman Sachs Apple Card support, they can connect you.

You’re welcome!

iPhone 11

Please call Green Dot Bank per my information/instructions above.