cannot complete update-frozen on "install"

how to proceed?


Apple Watch Series 6, watchOS 8

Posted on May 17, 2022 10:46 AM

Question marked as Top-ranking reply

Posted on May 18, 2022 9:36 AM

Hey there kwerg,


To help get this update installed on your Apple Watch, follow the steps listed below:


Try these steps:
Make sure that your Apple Watch connects to its charger
Restart your Apple Watch. Press and hold the side button until you see Power Off, then drag the slider. To turn your watch on again, press and hold the side button.
Restart your paired iPhone.
Try to start the update again. 
If the update won't start, open the Watch app on your iPhone, tap General > Usage > Software Update, then delete the update file. After you delete the file, try to download and install watchOS again.
Learn what to do if you see 'Cannot Install Update' when updating Apple Watch.


For additional help, continue with the link here: Update your Apple Watch - Apple Support


Take care!


1 reply
Question marked as Top-ranking reply

May 18, 2022 9:36 AM in response to Community User

Hey there kwerg,


To help get this update installed on your Apple Watch, follow the steps listed below:


Try these steps:
Make sure that your Apple Watch connects to its charger
Restart your Apple Watch. Press and hold the side button until you see Power Off, then drag the slider. To turn your watch on again, press and hold the side button.
Restart your paired iPhone.
Try to start the update again. 
If the update won't start, open the Watch app on your iPhone, tap General > Usage > Software Update, then delete the update file. After you delete the file, try to download and install watchOS again.
Learn what to do if you see 'Cannot Install Update' when updating Apple Watch.


For additional help, continue with the link here: Update your Apple Watch - Apple Support


Take care!


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cannot complete update-frozen on "install"

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