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Can’t get the keyboard to show

Open the iPad, went to sign in and the keyboard doesn’t show and when I press in the box to type nothing happens.

iPad Air Wi-Fi

Posted on May 17, 2022 6:45 PM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2022 3:09 AM

Connect your iPad to its Power Adapter. While still connected to external power, perform a forced-restart:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



Note:  If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you may need to seek assistance directly from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

May 18, 2022 3:09 AM in response to Grammybx4

Connect your iPad to its Power Adapter. While still connected to external power, perform a forced-restart:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



Note:  If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you may need to seek assistance directly from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

May 17, 2022 8:13 PM in response to Grammybx4

I would try to restart the iPad before we move on to anything else, if that does not work make sure that you don't have any Bluetooth keyboards paired with the device that may be nearby as they can make the keyboard disappear. If that does not work I would probably recommend contacting Apple Support, there may be other steps that you can try that I am unaware of but that's all I could think of doing.



I have attached a link below on how to restart your iPad:

Restart your iPad - Apple Support

Can’t get the keyboard to show

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