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awarson Author

Level 1

4 points

iphone wont work

my phone keeps freezing then restarting and wont stay working.

iPhone 12 Pro Max

Posted on May 18, 2022 2:45 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on May 18, 2022 2:56 AM

Perform a "forced" restart of your iPhone, as per these instructions:--> Force restart iPhone – Apple Support

If the issue still persists, it might be a hardware (digitizer? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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