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Activation Lock

How do I remove the activation Lock if I received my Ipad as a gift and the previous owner is deceased and I don't know the person and have no idea how to get hold of anyone that knew him?

iPad Air 2 Wi-Fi, Cellular

Posted on May 18, 2022 2:36 AM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2022 2:56 AM

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So you have to contact the previous owner.

 

The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

 

Then the previous owner has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 

Then you can sign in with your Apple ID.

 

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)


👉 In your case because the previous owner is deceased and you don't know the person and have no idea how to get hold of anyone that knew him, then you cannot do anything. Apple cannot help you and you cannot use the iPad.


You can try to contact Apple support for help.

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

1 reply
Question marked as Top-ranking reply

May 18, 2022 2:56 AM in response to HJSilversten

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So you have to contact the previous owner.

 

The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

 

Then the previous owner has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 

Then you can sign in with your Apple ID.

 

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)


👉 In your case because the previous owner is deceased and you don't know the person and have no idea how to get hold of anyone that knew him, then you cannot do anything. Apple cannot help you and you cannot use the iPad.


You can try to contact Apple support for help.

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

Activation Lock

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