My iPhone got locked because of multiple incorrect PIN attempt

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Level 1

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My iPhone got locked because of multiple incorrect PIN attempt

My Iphone got locked because of multiple Incorrect PIN attempt - Right now it is saying "Iphone Unavailable" - I do have the correct PIN now but the Iphone is not allowing me to enter the PIN Number

I did raise a complaint regarding the issue - through Apple customer service (Call) but they said their is no option to get my iphone data back - and they just ignored my compliant as suggestion

When I asked them about this Apple said you need to write a letter to Ireland head office - which I did and got a phone call from the Apple saying they can not do anything regarding the complaint and they wanted me to restore my phone to factor setting - Which I am not happy in doing

At the same time - I did asked Apple customer service assistant regarding MD or CEO email ID - So, I can reach out to them directly - But the Assistant said my complaint has already reached the highest level and no one in the Apple can do anything regarding this issue - The only option I have is to factory reset my Iphone - Which I am not happy in doing So.

Did anyone faces similar issue and what did you do ?

Thanks

[Re-Titled by Moderator]

Posted on May 19, 2022 12:23 PM

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Answer 1

Top-ranking reply

Chattanoogan

Level 7

32,162 points

May 19, 2022 12:33 PM in response to rameshrr99

Without getting into he said / she said ...

You need to reset (completely erase) your phone and restore it from it's most recent backup.

You WILL need your AppleID credentials so prepare accordingly.

See this article:

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support

NOTE: If you were running an iOS prior to 15.2, you'll additionally need a computer and a cable to follow the linked instructions near the bottom of the article

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Answer 2

KiltedTim

Level 10

227,190 points

May 19, 2022 12:35 PM in response to rameshrr99

You can complain all you like. It will not alter reality one bit. Once the device is disabled, your ONLY option is to erase and restore the device. It doesn't matter if you now remember the PIN.

You are responsible for backing up your data. If you did not do so, it's gone. There is no back door into your phone.

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Answer 3

frazzm737

Level 9

55,500 points

May 19, 2022 1:00 PM in response to rameshrr99

Actually, locking the phone after numerous Passcode attempts is a security feature you should be glad to have. It keeps those who do not know the correct Passcode from accessing your data should they have the opportunity to try. The only way around the wrong Passcode or forgotten Passcode is a complete erasure of the device. You have learned the hard way the importance of a good back-up plan.

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My iPhone got locked because of multiple incorrect PIN attempt

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