Camera Issue -- green light on but no picture

Hi,


When I open my camera through Photobooth, Jitsi (on chrome) or Zoom, I have a green light on as an indication of "Camera On" but there is no image shown on the screen. I can only see black.


I've tried restarting the compute as well as booting up in 'safe mode' but it does the same thing. I've checked permissions and that the camera is detected in hardware so I'm pretty lost as to what the problem could be. Any advice would be appreciated. Thanks!

MacBook Pro 13″, macOS 10.14

Posted on May 21, 2022 8:00 AM

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Posted on May 21, 2022 8:19 AM

Hi,

Following article could help your issue.

If your built-in camera isn’t working on your Mac - Apple Support

If it doesn't help, try to check your MacBook Pro built-in camera with Apple Diagnostics if it is a hardware issue(NDC001, NDC003 to NDC006).

Use Apple Diagnostics to test your Mac - Apple Support



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Camera Issue -- green light on but no picture

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