I purchased an Apple gift card, through the store, not the app. Got the confirmation email it was processing and the email it had been sent. 12 hours later email had not been received for it. Contacted support who confirmed it was active and had not been redeemed. 36 hours the email for the card still has not been received. Nobody seems to have a solution. Kind of ridiculous at this point. Have resent multiple times. How long should it take? Has anyone has happen?
Wad the card’s “delivery” email possibly ensnared by the recipient’s SPAM filter?
No one here has access to your personal or financial information. Please contact Apple Support at 1-800-MY-APPLE.
Yeah I think next time I’ll just go to the store lol. Thanks for taking the time to answer.
Nope. The delivery email was a family member which I have access to so have been checking junk and spam folders. I have talked to support who had confirmed it was processed, sent, active and not redeemed and it has the correct address. In the past I have waited hours and sometimes the next morning so am hoping it just being extremely slow.
Sorry I couldn’t have been more help. 😕
The TOTAL lack of feedback to the purchaser/sender is most disconcerting. (been there myself)
Especially since these DO make very good H.S. graduation gifts; but kids are often NOT the greatest at ack’ing receipt.
Hopefully you purchased it with a credit card so you’ll still have avenues of recourse.
Sorry to hear that.
To me this always seemed sorta the “weakest link” when sending Apple’s electronic gift cards.
Gift card
