Screen time

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Level 1

4 points

Screen time

There is a process that is not related to any app on my iPhone that is counting toward my ‘screen time’ every day. It is identified as ‘com.dollarshaveclub.dollarshaveclub’ and I have no idea where this process is coming from or what it’s doing. There is no DSC app and I don’t have a tab in any browser open on DSC’s website. I can’t find any app to help investigate the processes on my iPhone. I need to be able to terminate this process and keep it from tracking itself as using screen time even when my phone is locked and all apps are closed.

iPhone 13 Pro

Posted on May 22, 2022 8:53 AM

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Answer 1

Top-ranking reply

ProustGiulio

Level 10

208,584 points

May 22, 2022 9:04 AM in response to sirtrashboat

If you're using Safari as browser, have you already tried to perform this procedure?:--> Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

When done, restart your iPhone and test it again.

Regards

Giulio

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Answer 2

ProustGiulio

Level 10

208,584 points

May 22, 2022 11:32 AM in response to sirtrashboat

If the issue persists (even after trying to clear Safari history and cookies) I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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Answer 3

sirtrashboat Author

Level 1

4 points

May 22, 2022 8:57 AM in response to sirtrashboat

I set an ‘app limit’ for this process and it is still continuing to increase my screen time. My average screen time is 24 hours/day because of this process. My screen time still goes up to match the current time in the day even if my phone screen is off and all apps are closed.

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Answer 4

sirtrashboat Author

Level 1

4 points

May 22, 2022 11:26 AM in response to ProustGiulio

I just updated to iOS 15.5 and the app limit appears to be applying now, the screen time is reflecting more accurately for today and historically. I still would like to be able to investigate what this process is and take action on it - please let me know any next steps I can take there.

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Screen time

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