Phone

ayshafrombirmingham Said:

"Phone : Hi I wanted to ask my last payment going today. I wanted to know if I can make new loan today with a new phone"

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For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Hi ayshafrombirmingham,

Welcome to the Apple Community.

As we are all Apple users, like yourself, in this community, we cannot speak for Apple:

Apple has information online about trading in an old phone for a new one:

Trade in with Apple Trade In - Apple

Also:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support 

AND info on finance plans online:

0% Interest Financing for Apple Products - Apple

Hope this helps you.