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Ipad Completely Shut off

Hi Apple, about a week or so ago I was using my iPad like normal but all of a sudden it just turned off, the screen was black and I just thought the battery died so I put it to charge. But charging it didn’t do anything my iPad won’t turn on even if I charge it with different outlets and wires, I use my iPad a lot and it’s really sad that it’s turned off and I don’t know how to fix it, do you know what may be the problem and or how to fix it?

iPad Pro 11-inch Wi-Fi, Cellular

Posted on May 23, 2022 2:57 PM

Reply
2 replies

May 23, 2022 3:28 PM in response to AntoniaBM

These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.



If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

Ipad Completely Shut off

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