Uneven keyboard backlight on MacBook Pro m1

gursidak03 wrote:

hi everyone!

I have a MacBook Pro m1 and I fell like it has uneven backlight. The key cap of(-) key is covering the backlight and spacebar also have some light leakage. Command key also has very backlight as keycap is covering light and I also want to mention that I have some key wobble in my space bar. have tried to cover it in the photo given below

https://discussions.apple.com/content/attachment/4f3a9b91-93f0-4f82-baca-045b657cf8d4

https://discussions.apple.com/content/attachment/d8fc52ee-ef61-48f7-a513-101f7084e827

Well it looks fine to me, but if you think you have an issue this would be hardware— take it in

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple

Outside the USA

https://locate.apple.com/country

From iOS device using the "Apple Support.app” to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

or return it if you are with in the 14-day return period

Returns & Refunds Order status

Returns & Refunds - Shopping Help - Apple

gursidak03 wrote:

I got it replaced from apple official store around 10 days ago still i am having issue

Take it back.

Case number, 90 day guarantee , etc should be listed under your device

https://support.apple.com/my-support

gursidak03 wrote:

Hi

I took it to apple and they are saying they didn't find any issue in diagnostics and are not willing to repair

What can i do now?

Please help

You can submit your Apple Feedback http://www.apple.com/feedback 

I think they are trying to tell you it is not broken.

If you can tell the keys apart in near darkness, and the light-leaking is not so blindingly bright as to interfere with your ability to tell one key from another, then it appears to be operating as intended.

gursidak03 wrote:

What can i do now?

Since they have (effectively) told you yours is operating as intended, obtaining a different sample of the same product is unlikely to yield startlingly different results.

If the way it is operating is not acceptable for your use, obtain a computer that better meet your needs, whatever model, brand, or operating system that might be.

gursidak03 wrote:

They will again replace whole keyboard?

I have no idea and neither will you until you take it back in for your issue.

gursidak03 wrote:

What can i do now?

If it ain't broke don't fix it