New iPhone 13 and my iCloud is stuck

Hi Sbeia,

If you'd like help getting your iCloud backup to continue restoring, these steps might help. 

- Make sure that you correctly restored your iOS device from iCloud Backup. When you sign in to iCloud, it's not the same as when you restore from iCloud Backup. Learn how to restore from iCloud Backup. 

- Make sure that iCloud Backup includes the kind of information that you’re missing. If you restore an iPad from an iPhone backup or vice versa, some data won’t restore.

- If an app asks for your Apple ID password during the restore process, make sure that you enter it. Some apps and services, like the App Store, need your password before they can restore purchased content. If you purchased content on multiple Apple IDs, enter the password for each Apple ID when prompted.

- If the restore process takes a long time to finish, or if you receive an error message, learn what to do.

- You can also check to see if you have any backups on your computer that may contain the data that’s missing.

- Sometimes the restore process may look complete, but your device is still downloading information in the background. To check this, tap Settings > [your name] > iCloud > iCloud Backup. If your device is still being restored, you see “This [device] is currently being restored and will automatically back up when it is done.”

The information above is from About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup. If the issue continues, let us know what you found when you checked the information from the last bullet point from above. If you find that your content is still restoring, then keep your device connected to power and on a strong Wi-Fi network.

We hope that helps with your question and take care!