i have set up a new iphone using my existing apple id. when i try to complete set up, it is asking for the password on my last iphone. i do not remember it and its not allowing me to complete set up.

i have set up a new iphone using my existing apple id. when i try to update my apple id settings, it is asking for the password on my last iphone. i do not remember it and its not allowing me to update the setting even when i choose 'forgot password' How do i do this?

iPhone 6s, iOS 15

Posted on May 24, 2022 4:14 PM

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Question marked as Top-ranking reply

Posted on May 24, 2022 5:07 PM

Is it asking for the password or passcode?


If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      


For the passcode, if you see an option to reset encrypted data, several people have posted that they did that and lost little to no data.



2 replies
Question marked as Top-ranking reply

May 24, 2022 5:07 PM in response to leahann19

Is it asking for the password or passcode?


If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      


For the passcode, if you see an option to reset encrypted data, several people have posted that they did that and lost little to no data.



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i have set up a new iphone using my existing apple id. when i try to complete set up, it is asking for the password on my last iphone. i do not remember it and its not allowing me to complete set up.

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