Being charged twice for the same App

We have had Joist Pro for contractors for a number of years (this is set to auto renew every June 20.).

Last September the 7th, 2021, we chose to upgrade to Joist Pro Elite, they charged us the full price of $289.99 from apple. (this purchase is not showing up on our end in history....but it is on the joist side.)

We now have access to the Joist Pro Elite....However, we just received a notice from Apple stating that the Annual renewal is set for June 20, 2022 for Joist Pro. That is $119.99.

I do not want to continue paying for two separate subscriptions for the same account!

We would like to keep the up-graded version Joist Pro Elite.


Please help us with this issue.

Thank you


[Re-Titled by Moderator]

iPhone 11, iOS 15

Posted on May 25, 2022 7:31 AM

Reply
Question marked as Top-ranking reply

Posted on May 25, 2022 7:55 AM

not us


This is a user forum, you are not addressing apple here  just  fellow users


if it was me then I would check subscriptions How to cancel a subscription from Apple – Apple Support (UK)


and maybe Request a refund for apps or content that you bought from Apple - Apple Support

 

you can try contacting apple Support ->  Get Support (apple.com)


and or give them feedback -> Product Feedback - Apple


1 reply
Question marked as Top-ranking reply

May 25, 2022 7:55 AM in response to wburnam

not us


This is a user forum, you are not addressing apple here  just  fellow users


if it was me then I would check subscriptions How to cancel a subscription from Apple – Apple Support (UK)


and maybe Request a refund for apps or content that you bought from Apple - Apple Support

 

you can try contacting apple Support ->  Get Support (apple.com)


and or give them feedback -> Product Feedback - Apple


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Being charged twice for the same App

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