You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I'm locked out of my iMac

From an online article I was able to complete Apple Diagnostics and no issues were found, but I am still locked out of my iMac after I restarted it. It will not go past a page that states log-in problem, however my tracking pad can not move to any of the three suggestions offered. Plus when this originally happened several weeks ago, it went to this page mysteriously since my password had not changed. I've kept it turned off with an occasional retry at a reboot, but the results are always the same.


[Re-Titled by Moderator]

iMac 21.5″, macOS 10.15

Posted on May 25, 2022 3:26 PM

Reply
Question marked as Top-ranking reply

Posted on May 25, 2022 5:28 PM

Get expert service and support at the Genius Bar.


Click ▶︎ Start a Service Request. ⚛️


Need more help?



Click ▶︎ Check Repair Status.

1 reply

I'm locked out of my iMac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.