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Why does my Apple password work on my computer but not on my iPhone Xs?

Why does my Apple password work on my computer but not on my iPhone Xs?

iPhone XS, iOS 15

Posted on May 26, 2022 9:10 AM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2022 1:45 PM

What happens when you try to use the ID on the phone? Error message(s)?


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch    *


Try a forced restart. See the section towards the end of the article.


Reset Device. -


If necessary


Hard reset.     -


Do a backup and try a factory reset. Then restore from the backup.


Restore to Factory setting.      *


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod.   *


Backup - Restore your device from an iCloud or iTunes backup.     *

3 replies
Question marked as Top-ranking reply

May 26, 2022 1:45 PM in response to Hewitt169

What happens when you try to use the ID on the phone? Error message(s)?


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch    *


Try a forced restart. See the section towards the end of the article.


Reset Device. -


If necessary


Hard reset.     -


Do a backup and try a factory reset. Then restore from the backup.


Restore to Factory setting.      *


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod.   *


Backup - Restore your device from an iCloud or iTunes backup.     *

May 27, 2022 6:32 AM in response to Eric Root

When I attempt to update to IOS15.5, my phone demands my Apple password. When I provide it--the same password I successfully used to get to this forum--it says "1 Failed Passcode Attempt." I can get into my phone. I cannot get into updating the Apple operating system. Also, if I go into www.apple.com on my phone, I can sign in without a problem, but still no IOS 15.5 updating.

Why does my Apple password work on my computer but not on my iPhone Xs?

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