Cards not working
My Apple credit card is not working
Question marked as
There are several reasons you Apple Card MasterCard may not be working. The most common is the merchant’s network used for processing credit card transactions is down/having issues. If the issue persists, it could be a problem with the physical card. Have you tried using your iPhone or Apple Watch on the Apple Pay network to complete a transaction? If you need a replacement card, you can order a replacement from you Apple Card in your Wallet App on your iPhone.
Request a replacement card
If your card is lost, damaged, or stolen, you should lock the card, then request a replacement card. You can also chat with an Apple Card specialist. If you're a participant under 18, ask the account owner or co-owner to request a replacement card for you.
To change the name on your titanium Apple Card, first chat with an Apple Card specialist, then request a new card.
On iPhone
- Open the Wallet app on your iPhone.
- Tap Apple Card.
- Tap the More button
. - Scroll down to Titanium Card and tap Request Replacement Card, then follow the instructions on your screen.
On iPad
- Open the Settings App.
- Scroll down and tap Wallet & Apple Pay.
- Tap Apple Card.
- Under Titanium Card, tap Request Replacement Card, then follow the instructions on your screen.
Request and activate a titanium Apple Card - Apple Support
If you feel there’s an issue with your account, please contact Goldman Sachs Bank, servicer of your account,
CONTACTING — Goldman Sachs Bank
• Using Messages; chat with an Apple Card specialist
• Call toll-free at 877-255-5923; or
• Write to: Goldman Sachs Bank, Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.