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I just purchased my ipad, my wifi is fine, i can open browser with no issue.
but i cant download any apps. they kept showing the spinning loading icon. i've waited and its still like that. Even after i logged out of the app store, it keeps spinning
help? thanks!
iPad mini 6, iPadOS 15
Hello dandan1612,
For difficulties with downloading apps, you'll want to follow the steps below:
1. Open the App Store and sign in
If a blue account button appears at the top of the App Store, you might not be signed in. Tap it and sign in with your Apple ID. Learn what to do if you forgot your password.
Learn what to do if you can't open the App Store.
2. Manually update the app
In the App Store, try to update the app manually.
3. Check your payment method
You might need to have a payment method on file, even if the app that you want to download is free. See what payment method you have on file and make sure that it isn't expired, declined, or failed.
If you can't update apps and you see a message that says “your account is disabled in the App Store,” there might be a problem with your payment method. Contact Apple Support for assistance.
4. Prioritize the download
From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.
5. Restart your device
Restart your iPhone or restart your iPad.
Then check to see if you can download or update apps.
You can also find those steps in this resource: If you can’t download or update apps on your iPhone or iPad - Apple Support
Should that behavior still persist, you'll want to reach out to Apple Support so they can look into this further: Contact - Official Apple Support
Take care.
Hello dandan1612,
For difficulties with downloading apps, you'll want to follow the steps below:
1. Open the App Store and sign in
If a blue account button appears at the top of the App Store, you might not be signed in. Tap it and sign in with your Apple ID. Learn what to do if you forgot your password.
Learn what to do if you can't open the App Store.
2. Manually update the app
In the App Store, try to update the app manually.
3. Check your payment method
You might need to have a payment method on file, even if the app that you want to download is free. See what payment method you have on file and make sure that it isn't expired, declined, or failed.
If you can't update apps and you see a message that says “your account is disabled in the App Store,” there might be a problem with your payment method. Contact Apple Support for assistance.
4. Prioritize the download
From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.
5. Restart your device
Restart your iPhone or restart your iPad.
Then check to see if you can download or update apps.
You can also find those steps in this resource: If you can’t download or update apps on your iPhone or iPad - Apple Support
Should that behavior still persist, you'll want to reach out to Apple Support so they can look into this further: Contact - Official Apple Support
Take care.
Apps wont download (stuck loading)
