Can I get my iPhone 11 switched out with another if my screen is cracked?

their warranty cover production defects discovered after purchase, it does not cover damage caused by the customer

read

Legal - Hardware Warranties - Apple

and if you have apple care

AppleCare Products - iPhone - Apple

if you wish to give them feedback use

Product Feedback - Apple

Only if you have AppleCare+ and there will be a charge. Read your AppleCare+ agreement.