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error when trying to backup iphone

trying to backup my iphone 6s to my computer and to icloud but keep getting "an error occurred" message. did all the recomended steps, updated itunes, updated iphone, restarted computer and still nothing.

iPhone 6s, iOS 15

Posted on May 27, 2022 6:25 AM

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Question marked as Top-ranking reply

Posted on May 27, 2022 11:17 AM

Hello,

Hmm, so you get the same error when backing up to your computer AND to iCloud. Note: they are two different things. Start here:

How to back up your iPhone, iPad, and iPod touch - Apple Support

iOS update and restore errors - Apple Support

Also see:

If your computer doesn't recognize your iPhone, iPad, or iPod

Good luck.

1 reply
Question marked as Top-ranking reply

May 27, 2022 11:17 AM in response to blondebkgirl

Hello,

Hmm, so you get the same error when backing up to your computer AND to iCloud. Note: they are two different things. Start here:

How to back up your iPhone, iPad, and iPod touch - Apple Support

iOS update and restore errors - Apple Support

Also see:

If your computer doesn't recognize your iPhone, iPad, or iPod

Good luck.

error when trying to backup iphone

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