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My MacBook pro 16 damaged delivery

I’m really disappointed in apple customer service I contacted

them using chat and phone regarding my MacBook pro 16 that I received it damaged,

and I tell apple in phone that I received it damaged they tell me we have contract

with UPS so they will not delivery the product damaged and they closed the call

immediately in my face what a disappointment from big company like apple to

close phone on customer face. Now I’m trying to reach them, but they are not

replying. My MacBook pro still have 4 days for remaining for return & refund

policy to end and apple still is not willing to provide me with any solutions. I’m

telling them just provide me with repair for the screen but still no reply then

after 4 days they will tell me your 14 days is finished

MacBook Pro 16″, macOS 12.4

Posted on May 27, 2022 7:43 AM

Top-ranking reply

babowa

Level 9

78,429 points

Posted on May 27, 2022 8:37 AM

You need to contact the shipper immediately. Keep the box to show that it is damaged. Did you complain to them when they delivered it? It is the shipper's responsibility. And do everything in writing so you have written proof. Or return it to Apple with proof that this is how you received the device.

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My MacBook pro 16 damaged delivery

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