Guided access

Time expired a time limid of 5 minutes has been set for guided access. triple click to enter the guided access passcode, I have tried to click the side button and volume button 3 times and nothing happens. Then I pressed hold the home and power buttons at the same time for 15 seconds to force start, but nothing happens again. HELP PLEASE!

iPhone 13 Pro Max, iOS 15

Posted on May 28, 2022 12:35 AM

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Question marked as Top-ranking reply

Posted on May 29, 2022 7:16 AM

Hey mahad105,


It appears that you're having a two problems that may be related. Guided Access expired and after triple-clicking the button to start it again, your iPhone has stopped responding. You've even tried a forced-restart, and we're glad to provide assistance.


Force restart iPhone - Apple Support -- Since you're showing by your post that you own an iPhone 13 Pro Max, we're sharing this to make sure you're attempting a forced restart correctly. Make sure that you're pressing the volume up button first, then the volume down button quickly in succession. Next, hold the side button until the Apple logo appears.


Please let us know the results when you're able.


All the best.

1 reply
Question marked as Top-ranking reply

May 29, 2022 7:16 AM in response to mahad105

Hey mahad105,


It appears that you're having a two problems that may be related. Guided Access expired and after triple-clicking the button to start it again, your iPhone has stopped responding. You've even tried a forced-restart, and we're glad to provide assistance.


Force restart iPhone - Apple Support -- Since you're showing by your post that you own an iPhone 13 Pro Max, we're sharing this to make sure you're attempting a forced restart correctly. Make sure that you're pressing the volume up button first, then the volume down button quickly in succession. Next, hold the side button until the Apple logo appears.


Please let us know the results when you're able.


All the best.

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Guided access

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