Facial ID inoperable
What causes this to fail? The phone has only been for 14 months prior to this issue. It’s not even fully paid for. Apple want $169 for repair. Ridiculous.
iPhone 12 mini
This is a user forum, you are not addressing apple here just fellow users
all electronical componants have a mean time to fail Mean time between failures - Wikipedia
this is why we have warranties
you can try contacting apple Support -> Get Support (apple.com)
and or give them feedback -> Product Feedback - Apple