Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to fix "Email frozen in gray screen"?

I have an iPhone 13 Promax and suddenly the email is frozen in a gray screen and says “select messages to delete or move”, but won’t let me do anything. Emails are still updating but I can’t open them or get out of this mode it is in.


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on May 28, 2022 7:27 AM

Reply
Question marked as Top-ranking reply

Posted on May 29, 2022 9:04 AM

Greetings J3an3t,


If the Mail app is not performing as expected, follow the guidance found here:


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


Take care.

1 reply

How to fix "Email frozen in gray screen"?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.