seit wrote:
How can I make a fruitful appointment with a Software engineer to resolve the backup issue
1. I have two questions:
How can I resolve the issue re the Time machine with a external device. (without requiring a Airport Time capsul which I am not familiar with.
2. How can I install office 365 in my laptop which I purchased and installed at the time with a product key in the card provided? (I have tried several times to contact Microsoft but without success to resolve it; I have followed instraction provided but they are no longer up to date).
I would appreciate if someone would be kind enough to resolve these issues, I feel very uncomfortable with the online personal data storage.
Software engineer...(?) Call Customer Support (800) MY–APPLE (800–692–7753) and if necessary they will escalate up the chain of command all the way to engineers.
For Time Machine typically there is no issue w/ external Drive—all new drives need to be formatted
Erase and reformat a storage device in Disk Utility on Mac
Erase and reformat a storage device in Disk Utility on Mac - Apple Support
—Back up your Mac with Time Machine: Back up your Mac with Time Machine - Apple Support
For Office 365—
The current Office for Mac; Office 365 or Office 2019 (One-time purchase) are OK with Catalina/Big Sur/Monterey
Microsoft 365 for Mac, Office for Mac
or
the App Store https://apps.apple.com/us/app-bundle/microsoft-365/id1450038993?mt=12
To activate a Microsoft Office 365 subscription you simply enter the email address you used when you extended the subscription with Microsoft.
https://support.microsoft.com/
Microsoft Corporation/Customer service
1 (800) 642-7676
Ask the Microsoft Community
https://answers.microsoft.com/
