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I got a new phone and a new apple id, but on my old phone i paid for monthly subscription for more storage space. I’m still getting billed for that and cannot cancel it due to not knowing my old apple id info.

Cancel my subscription on my old phone, how do I do that without knowing my old apple id information?

iPhone XR

Posted on May 29, 2022 8:45 AM

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Question marked as Best reply

Posted on May 29, 2022 6:42 PM

See if you can recover the ID/password. An iCloud e-mail address is an Apple ID. Use every email address you can think of.


Apple ID - How to find your Apple  -  


Apple ID - Find  -     


Other ways to find your Apple ID


You can check if you're signed in to the App Store, FaceTime, or Messages on your iPhone, iPad, iPod touch, or Mac, or check if you're signed in to iTunes for Windows on a PC. You can also go to iCloud.com or appleid.apple.com and see if your Apple ID prefills on the sign-in screen.   


If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      



1 reply
Question marked as Best reply

May 29, 2022 6:42 PM in response to vanessarivera03

See if you can recover the ID/password. An iCloud e-mail address is an Apple ID. Use every email address you can think of.


Apple ID - How to find your Apple  -  


Apple ID - Find  -     


Other ways to find your Apple ID


You can check if you're signed in to the App Store, FaceTime, or Messages on your iPhone, iPad, iPod touch, or Mac, or check if you're signed in to iTunes for Windows on a PC. You can also go to iCloud.com or appleid.apple.com and see if your Apple ID prefills on the sign-in screen.   


If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      



I got a new phone and a new apple id, but on my old phone i paid for monthly subscription for more storage space. I’m still getting billed for that and cannot cancel it due to not knowing my old apple id info.

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