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User profile for user: Lady_Oz
Lady_Oz Author
User level: Level 1
4 points

Problem playing an HDR recorded video on iPad - too bright

I am having a problem playing a texted video on my iPad. Everything is up to date and this has only been happening recently. The video looks fine in the preview but as soon as I choose play, it is way too bright, looking over-exposed. The same video plays fine on my iPhone 12 Pro Max.


I have found a work-around. If I email the video to myself through my gmail account, the emailed version plays just fine. Anyway, there was a similar question asked by KnittingNancy but I couldn’t find a way to respond to her question about the work-around.


is this a problem with my older iPad, a software issue, or something that the next iOS could fix?



Posted on May 29, 2022 9:33 AM

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User profile for user: hc1111
hc1111
User level: Community Specialist

May 30, 2022 12:39 PM in response to Lady_Oz

Hey there Lady_Oz,


If you haven't already, make sure you check for software and app updates. To check on your iPad, go to Settings > General > Software update.


You can then check for app updates using these steps:


Open the App Store.
Tap your profile icon at the top of the screen.
Scroll to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.


How to manually update apps on your Apple device - Apple Support


If this persists, be sure to check your display settings:


Adjust the display and text size on iPad - Apple Support


Take care!



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Problem playing an HDR recorded video on iPad - too bright

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