You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stolen phone not showing up

Hey my phone was stolen and it was showing up in my devices and I put it in lost mode. Now it is showing in my devices but I’m not able to see it in find my iPhone and cannot erase it or put it in lost mode. Any help ?

iPhone 11 Pro Max

Posted on May 29, 2022 10:47 PM

Reply
Question marked as Top-ranking reply

Posted on May 30, 2022 12:56 AM

Learn more about how use the Find My App

Find My - Official Apple Support

 

Then look at this Apple article and my additional advice below it:

https://support.apple.com/en-gb/HT201472

Tracking lost or stolen phones

The 'Find My' tracking is to help you discover if you left your phone in the office or the restaurant. Lost or Stolen phones are rarely ever seen again.

Risk mitigation

Get your provider to 

Cancel your SIM.

Send you a replacement SIM on same number.

You can then put the SIM in another iPhone to get the codes you will need.

Phishing warning

Its possible for a thief to obtain your phone number particularly if you did not have a PIN set on the SIM.  So do not respond to texts to sign into your account! They are NOT from Apple. 

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

 

Resign to the fact that if you had a passcode set and you do not provide your Apple ID via phishing texts then your data is safe but you may never see the phone again.

 


1 reply
Question marked as Top-ranking reply

May 30, 2022 12:56 AM in response to roei130

Learn more about how use the Find My App

Find My - Official Apple Support

 

Then look at this Apple article and my additional advice below it:

https://support.apple.com/en-gb/HT201472

Tracking lost or stolen phones

The 'Find My' tracking is to help you discover if you left your phone in the office or the restaurant. Lost or Stolen phones are rarely ever seen again.

Risk mitigation

Get your provider to 

Cancel your SIM.

Send you a replacement SIM on same number.

You can then put the SIM in another iPhone to get the codes you will need.

Phishing warning

Its possible for a thief to obtain your phone number particularly if you did not have a PIN set on the SIM.  So do not respond to texts to sign into your account! They are NOT from Apple. 

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

 

Resign to the fact that if you had a passcode set and you do not provide your Apple ID via phishing texts then your data is safe but you may never see the phone again.

 


Stolen phone not showing up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.