my wife`s account has been disabled in the App Store , iTunes Store and also iCloud email was signed out so she couldn't rich out to the email to reset the password?
our country or region is not listed, support is not offered through this web tool?!
the security questions too old and she forgotten them to?
is there any way to get the account back?!
Thanks in advance,,
iPhone X
See the Apple Support article(s) below.
Contact iTunes Support for assistance. See the Apple Support articles below for contact information.
Apple Support schedule phone call -
If she forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if she can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.
For the security questions, if you are being told there isn't enough information to reset them, contact Apple ID Support.
If she doesn't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help her recover the answers to your security questions.
Apple ID - If you forgot the answers to your Apple ID security questions. *
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn't always load)
Get Support - Work through the screens to get a chat option.
Apple Support schedule phone call. -
See the Apple Support article(s) below.
Contact iTunes Support for assistance. See the Apple Support articles below for contact information.
Apple Support schedule phone call -
If she forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if she can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.
For the security questions, if you are being told there isn't enough information to reset them, contact Apple ID Support.
If she doesn't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help her recover the answers to your security questions.
Apple ID - If you forgot the answers to your Apple ID security questions. *
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn't always load)
Get Support - Work through the screens to get a chat option.
Apple Support schedule phone call. -
Apple ID - iCloud
