Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

enter in iphone account

I bought a new iPhone - iPhone X.

And I can't sign in to my iPhone account on this device.

I get this message: connect the device to the internet

But, I already had to connect it to WLAN and Mobile Data.

I checked the date and time, I checked the connections, I rebooted the phone but nothing from the instructions in support helped me.

What should I do?

Posted on May 30, 2022 9:10 AM

Reply
Question marked as Best reply

Posted on May 30, 2022 9:13 AM

Try first to optimize the range of the mobile network, see this Apple article:

If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support

 

Charge the battery > 70%.


Check Wi-Fi, see the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

 

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support

 

If they are On, turn Off Hotspot & VPN.

1 reply
Question marked as Best reply

May 30, 2022 9:13 AM in response to so_fa

Try first to optimize the range of the mobile network, see this Apple article:

If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support

 

Charge the battery > 70%.


Check Wi-Fi, see the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

 

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support

 

If they are On, turn Off Hotspot & VPN.

enter in iphone account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.