I do not understand a response I am getting when I attempt to reset my iPad. I purchased it, it has never been part of an organization or school, I have the Apple store receipt. I turned off restrictions, changed my password and signed out of Apple ID on I cloud. Still the same message. I don’t want to be managed.
iPad Pro 11-inch Wi-Fi, Cellular
Shutting off VPN clients can be insufficient to clear the problems that some those can introduce. Remove the VPN app entirely, restart, and try again. Other add-on “security” apps can cause similar issues, and those too are best removed and then restarted for testing.
Shutting off VPN clients can be insufficient to clear the problems that some those can introduce. Remove the VPN app entirely, restart, and try again. Other add-on “security” apps can cause similar issues, and those too are best removed and then restarted for testing.
In addition to removing the VPN app as suggested above, Have you checked for and possibly removed any profile that may have been installed as part of the VPN service?
The mystery continues. I deleted the app and did a hard reset on the IPad. I don’t have any security software on the device. I am not enrolled in family settings. (Just me and my iPhone and IPad on the same apple ID. The IPhone doesn’t have this response.) Went back to General and attempted a reset. Same response.
What happens if you turn your VPN off, restart your iPad, then test it again?
If the issue persists, make an appointment at the Apple Store where you bought your device and have it inspected.
Regards
Giulio
Still the same response. No other profiles listed. This wasn’t shipped to me. It was picked up in the Apple store. It did not start with this message as I have to reset network settings now and then. This is new. Will make an appointment.
Nkp718 wrote:
Still the same response. No other profiles listed. This wasn’t shipped to me. It was picked up in the Apple store. It did not start with this message as I have to reset network settings now and then. This is new. Will make an appointment.
Directly contact Apple Support, as it appears this iPad is pre-configured for another customer; a fulfillment mistake.
Thanks for the idea. But turning off the VPN did not affect the message. Next step, inspection at the Apple store. Thank you for your quick response
Yes, MrH, that's what I had in mind to suggest, but (as usual) my "rich" English is not rich enough.
Thanks for your assistance, and let's see if the OP can work it out.
Giulio
Contact Apple Support, as it would appear that this iPad is configured for another customer; a shipment mistake.
Ipad I own is being managed? self employed, no school
