Some of my apps do not work on Cellular Data

When I am not connected to Wi-Fi and using Cellular Data instead, some of my apps do not work (refresh, load content), while other apps work fine. I started to notice this after I updated my phone. Is there a way to fix this problem?

iPhone XR

Posted on May 30, 2022 9:17 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2022 7:51 PM

Settings -> Cellular -> You will see a list of all of your apps. Make sure that the switches are on (green) for those apps that you want to allow to use Cellular Data.

8 replies

May 30, 2022 9:32 PM in response to saile176

saile176 Said:

"Some of my apps do not work on Cellular Data: When I am not connected to Wi-Fi and using Cellular Data instead, some of my apps do not work (refresh, load content), while other apps work fine. I started to notice this after I updated my phone. Is there a way to fix this problem?"

-------


Start with a Restart:

Having just updated, restart your iPhone.

Go Here: Restart your iPhone - Apple Support

Jun 1, 2022 6:20 PM in response to saile176

saile176 Said:

"Some of my apps do not work on Cellular Data: I have restarted my phone and the problem is still occurring"

-------


Getting an App to Run After an Update:

Two Things:

A. Restore your iPhone from a Backup:

Have any backups of this iPhone prior to this occurrence? If so, restore your iPhone from one that has the same iOS version as this update(the most recent backup, ideally). If not, then take this as a learning experience, knowing to always back up your device for recovery purposes. Important: Back up you iPhone prior to performing this restoration, should anything go wrong from here on out.


B. Report this to Apple:

Do your part: Let Apple know what is going on here. Provide them with feedback on this. They may not get back to you directly, but the more feedback they received on this, the more they will know what is going on, and what needs to be fixed in updates to come.

  1. Go Here: Feedback - iPhone - Apple
  2. Comment: on when the issue began, and how you have troubleshot it thus far. Include the URL of this post.
  3. Select: "Bug Report" for the "Feedback Type"
  4. Proceed from there aw necessary

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Some of my apps do not work on Cellular Data

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.