AF-1004 error message

The Spectrum app is giving this error, so Spectrum Support should at least be able to help you diagnose it.

xFE-1004 is listed as “Check Connection”, where the first letter stands for a specific device; probably A for Apple TV box.

It probably means that the app suspects that it isn’t connected to the internet.

If other apps connect to internet just fine, then reset the app:

• Force-close the app, then relaunch and try again.
• If the issue persists, force-quit the app, restart the device, then relaunch and try again.
• If the issue still persists, delete the app, re-download from the App Store and try again.
• If the issue still persists, then you did all you could, and then Spectrum will have to fix their app.

Also, before this happened I had a problem where the Apple remote failed to work at all and I had to use the remote from the connected DVD player to even power up the system.

Try restarting the remote and pairing it again, as described in: If your Apple TV remote isn't working - Apple Support