My iPhone is not showing on icloud when i login online but my information such my photos etc show, plus my phone is currently on activation lock and my apple id cannot be used but i'm the original owner ...what should i do?
iPhone 7
it says i cannot use my apple id yet
You are sign in here . . . with your Apple ID (?).
Your Apple ID is the personal account you use with all Apple products and services. It includes the email address and password you use to sign in, as well as the contact, payment, and security details that you use with Apple.
You can’t merge multiple Apple ID accounts.
Do you use multiple Apple ID?
plus my phone is currently on activation lock
See -> How to remove Activation Lock
How to remove Activation Lock – Apple Support (UK)
Each Apple device is linked/associated with an Apple ID of the person who did the setup.
Activation Lock prevents anyone who is not the owner from using this iPhone.
To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.
The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT201351
Then the previous owner has to remove the iPhone from his account, see this Apple article:
Check your Apple ID device list to see where you're signed in
https://support.apple.com/en-us/HT205064
Then you can sign in with own your Apple ID.
it says i cannot use my apple id yet i am the original owner
You can contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
it says i cannot use my apple id yet
You are sign in here . . . with your Apple ID (?).
Your Apple ID is the personal account you use with all Apple products and services. It includes the email address and password you use to sign in, as well as the contact, payment, and security details that you use with Apple.
You can’t merge multiple Apple ID accounts.
Do you use multiple Apple ID?
plus my phone is currently on activation lock
See -> How to remove Activation Lock
How to remove Activation Lock – Apple Support (UK)
Each Apple device is linked/associated with an Apple ID of the person who did the setup.
Activation Lock prevents anyone who is not the owner from using this iPhone.
To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.
The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT201351
Then the previous owner has to remove the iPhone from his account, see this Apple article:
Check your Apple ID device list to see where you're signed in
https://support.apple.com/en-us/HT205064
Then you can sign in with own your Apple ID.
it says i cannot use my apple id yet i am the original owner
You can contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
My icloud says i have no device and when i want to active my iPhone 7 it says i cannot use my apple id yet i am the original owner
