Forgotten start up password

Hi all

just trying to log into new laptop.. I’ve forgotten the screen password which I stupidly changed. The computer isn’t connected to the internet - didn’t get that far.. Now can try to reset password but it says it needs to be connected to the internet…help!

Posted on May 31, 2022 10:48 AM

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Question marked as Top-ranking reply

Posted on May 31, 2022 1:57 PM

Reset Computer Password  for the Administrator Account Password


Intel Computer


1 - Restart computer and immediately hold Command + r keys


2 - Top Tool Bar >> Utilities >> Terminal


3 - Type resetpassword as one word and no spaces


4 - Press Return key


5 - Follow the prompts and remember the New Password


Apple Silicon M1 Computer 


1 - Choose Apple menu > > Shut Down.


2 - Press and hold the power button on your Mac until you see “Loading startup options.”


3 - Click Options, then click Continue. 


4 - Top Tool Bar >> Utilities >> Terminal


5 - Type resetpassword as one word and no spaces


6 - Press Return key


7 - Follow the prompts and remember the New Password

2 replies
Question marked as Top-ranking reply

May 31, 2022 1:57 PM in response to Libsgriff

Reset Computer Password  for the Administrator Account Password


Intel Computer


1 - Restart computer and immediately hold Command + r keys


2 - Top Tool Bar >> Utilities >> Terminal


3 - Type resetpassword as one word and no spaces


4 - Press Return key


5 - Follow the prompts and remember the New Password


Apple Silicon M1 Computer 


1 - Choose Apple menu > > Shut Down.


2 - Press and hold the power button on your Mac until you see “Loading startup options.”


3 - Click Options, then click Continue. 


4 - Top Tool Bar >> Utilities >> Terminal


5 - Type resetpassword as one word and no spaces


6 - Press Return key


7 - Follow the prompts and remember the New Password

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Forgotten start up password

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