My phone12 won't shut off, I can't pick up incoming calls. The facetime page is blurred.

Try the following:

Click ▶︎ Software Update.

If that didn’t help, then try the following:

➢ Turn iPhone on or off.

➢ Force Restart iPhone.

If that didn’t work, get expert service and support at the Genius Bar.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

• Call Apple Support at 1-800-APLCARE. 📞
• International Support. 🌐
• Contact Apple Support. 📝
• Chat using Messages. 💬

Click ▶︎ Check Repair Status.

SURF1947 Said:

"My phone12 won't shut off, I can't pick up incoming calls. The facetime page is blurred"

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Seems you have a frozen iPhone. So, refer to the following...

Troubleshoot this as a Frozen iPhone:

Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support

Try the Tips at these Apple Support Links:

• If your iPhone is Stuck on the Apple Logo - Apple Support

• If the Screen isn’t Working on your iPhone or iPad - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support