Can't reset my Apple ID password
Dear,
I am trying to reset my password as i have forgotten it.
once i receive a call for verification code and enter it, it does not work.
MacBook Pro 13″, macOS 10.15
Question marked as
Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.
See if anything in Section 3 helps.
Apple ID - Password/Security Questions verification e-mail not received.