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Mail quitting unexpectedly

Since I have updated to Monterey 12.4 Mail keeps quitting unexpectedly on a permanent basis. Especially when attachments or searches are involved it just keeps shutting down on me. Any ideas?


Thank you!

Maik.

MacBook Air 13″, macOS 12.4

Posted on Jun 2, 2022 6:34 AM

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Question marked as Top-ranking reply

Posted on Jun 2, 2022 6:36 AM

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps is the order that have been presents  and still have issues - please advise for possible further assistance.

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Question marked as Top-ranking reply

Jun 2, 2022 6:36 AM in response to maik226

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps is the order that have been presents  and still have issues - please advise for possible further assistance.

Reply

Jun 20, 2022 11:06 AM in response to tlbrunelle

Understand, we are all working Remotely from all around the world. Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.


The next best thing for us to having an actual On-Hand experience on this computer is to follow the steps below


Download the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.

The application is free or paid from added features. 

Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).

It will take a Snap Shot -  both the hardware and software.

 The Report will Not Reveal Any Personal Information. 

Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )

We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

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Jun 20, 2022 1:41 PM in response to tlbrunelle

I don't see anything glaring on these reports...don't know if I need to purchase the "power user" package for further information. In the meantime, I'm using two profiles: the dummy for mail and mine for everything else. Seems contrary to Apple ID purpose lol. Any insight is greatly appreciated.

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Jun 20, 2022 1:56 PM in response to tlbrunelle

There is nothing Specific in this report to indicate why Apple Mail would crash.


Though, there are several crashes of other Applications including some System Process too.


Apart from the fact this computer is running a Fusion Drive.


No matter how clean the Operating System may be, Fusion Drives on Modern Operating System tends to be not a swift, responsive or Performance wise as good as an All SSD Drive setup.


The user ( you ) may consider doing a Reinstallation from Recovery Mode. It would be just replacing any corrupted or missing System Elements without touching the existing preferences, setup, installed Application or personal Data.


It would be highly suggest getting a larger External Drive and perform a TM Backup Before attempting this.

Reply

Jun 20, 2022 11:37 AM in response to PRP_53

EtreCheckPro version: 6.6 (66014) Report generated: 2022-06-20 11:31:05 Download EtreCheckPro from https://etrecheck.com Runtime: 2:27 Performance: Excellent Problem: Apps are crashing Description: Mail app is crashing after Monterey update on iMac. It requires force quit and reboot. Mail does not work in safe mode; but works on other users and dummy user. Mail works on all other devices and webmail. Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. Small backup drive - Time Machine backup drive is too small. Apps crashing - There have been numerous app crashes. Apps hanging - There have been numerous app hangs. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 4.2 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core 16 GB RAM - Upgradeable BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - Empty Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 1.48 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 518 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 1.12 GB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.23 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.23 GB used) disk2s6 - Update (APFS) (Shared - 5 MB used) disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 3.00 TB disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 1.48 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 518 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 1.12 GB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.23 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.23 GB used) disk2s6 - Update (APFS) (Shared - 5 MB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 3.12 TB (Shared - 1.48 TB used, 1.61 TB free) APFS Mount point: /System/Volumes/Data Fusion drive Encrypted disk2s2 - Preboot [APFS Preboot] 3.12 TB (Shared - 518 MB used, 1.61 TB free) APFS Mount point: /System/Volumes/Preboot Fusion drive disk2s4 - VM [APFS VM] 3.12 TB (Shared - 3.22 GB used, 1.61 TB free) APFS Mount point: /System/Volumes/VM Fusion drive disk2s5s1 - Macintosh HD [APFS Snapshot] 3.12 TB (Shared - 15.23 GB used, 1.61 TB free) APFS Mount point: / Fusion drive Read-only: Yes disk2s6 - Update 3.12 TB (Shared - 5 MB used, 1.61 TB free) APFS Mount point: /System/Volumes/Update Fusion drive Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface bridge0: Thunderbolt Bridge iCloud Status: one pending file System Software: macOS Monterey 12.4 (21F79) Time since boot: About an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Old Applications: 14 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Loaded] TACC.kext - com.techsmith.TACC (1.0.3 - SDK 10.10) System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 201 Apple tasks [Running] 141 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 188 Apple tasks [Running] 153 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-04-05) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-04-05) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2022-04-05) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-06-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-30) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2022-06-13) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-05-12) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-04-05) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-06-14) User Launch Agents: [Running] com.bluejeansnet.BlueJeansHelper.plist (Blue Jeans Network, Inc. - installed 2022-01-18) [Running] com.bluejeansnet.BlueJeansMenu.plist (Blue Jeans Network, Inc. - installed 2022-01-18) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-03-20) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-03-20) User Login Items: [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-02-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2022-04-05) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2022-04-05) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-04-12) MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-12) Backup: Auto backup: No Volumes being backed up: Macintosh HD - Data: Disk size: 3.12 TB - Disk used: 1.51 TB Destinations: S***********************e [Local] (Last used) Total size: 999.49 GB Total number of backups: 2 Oldest backup: 2019-07-11 16:46:27 Last backup: 2019-07-11 17:10:02 Performance: System Load: 1.38 (1 min ago) 1.25 (5 min ago) 1.11 (15 min ago) Nominal I/O speed: 0.00 MB/s File system: 21.28 seconds Write speed: 590 MB/s Read speed: 2331 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 98 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 11.24 % (Etresoft, Inc.) WindowServer 4.56 % (Apple) bird 1.70 % (Apple) kernel_task 1.10 % (Apple) plugin-container (12) 0.10 % (Mozilla Corporation) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (12) 1.17 GB (Mozilla Corporation) EtreCheckPro 675 MB (Etresoft, Inc.) firefox 545 MB (Mozilla Corporation) mds_stores 296 MB (Apple) Messages 192 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 2 MB / 192 KB (Apple) apsd 231 KB / 388 KB (Apple) rapportd 78 KB / 36 KB (Apple) trustd 43 KB / 7 KB (Apple) firefox 16 KB / 4 KB (Mozilla Corporation) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) plugin-container (12) 0 (Mozilla Corporation) firefox 0 (Mozilla Corporation) bluetoothd 0 (Apple) dasd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 3.60 GB Used RAM: 6.31 GB Cached files: 6.09 GB Available RAM: 9.69 GB Swap Used: 14 MB Software Installs (past 60 days): Install Date Name (Version) 2022-05-12 Zoom (5.10.4.6592) 2022-05-19 iMovie (10.3.3) 2022-05-19 Final Cut Pro (10.6.3) 2022-05-30 Microsoft Office Licensing Helper (0) 2022-06-10 XProtectPlistConfigData (2160) 2022-06-13 Microsoft Teams (1.00.512661) 2022-06-14 Microsoft AutoUpdate (4.48.22061100) 2022-06-15 macOS Monterey (12.4) 2022-06-15 macOS 12.4 (12.4) 2022-06-15 MRTConfigData (1.93) 2022-06-17 XProtectPayloads (62) Diagnostics Information (past 7-30 days): 2022-06-20 10:30:48 Mail.app Hang (13 times) Executable: /System/Applications/Mail.app 2022-06-20 10:26:18 identityservicesd.app High CPU Use Executable: /System/Library/PrivateFrameworks/IDS.framework/identityservicesd.app 2022-06-20 10:26:15 callservicesd High CPU Use Executable: /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd 2022-06-19 17:21:10 accountsd Crash (8 times) Executable: /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd Details: libsystem_c.dylib: abort() called 2022-06-19 16:55:20 bluetoothd Crash (2 times) Executable: /usr/sbin/bluetoothd Details: libsystem_c.dylib: abort() called 2022-06-15 15:01:22 /Library/Logs/DiagnosticReports/Mail_2022-06-15-150122_T********p.hang Hang 2022-06-15 14:59:15 /Library/Logs/DiagnosticReports/Mail_2022-06-15-145915_T********p.hang Hang 2022-06-14 11:08:18 com.apple.WebKit.WebContent High CPU Use Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent End of report


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Mail quitting unexpectedly

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