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Hello, I bough this ipad year 2019 but did not use it for a couple of years until now. I forgot the password and now it is disabled. I am trying to connect it to itunes using a PC but it is not recognized on this new PC I am using right now. Please Help.
[Re-Titled by Moderator]
Your iPad indicates that it must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Your iPad indicates that it must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
An iPad passcode cannot be recovered, reset or modified from another device.
If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Try using a different USB port on your computer - as this will often cause drivers to be reloaded.
Otherwise, if your iPad is still not recognised by your computer when connected, this support page may be helpful with troubleshooting connection issues:
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
This thread will remain accessible until it becomes inactive for several weeks - so you can revisit it at any time. If I see a further reply, I’ll respond if I’ve anything constructive to add - as will other end-user contributors.
Don’t forget that you can also seek assistance directly from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide help:
After I updated the ipad it is stuck on this screen. The "Attempting data recovery" will be finish but it will just go back to this "Attempting data recovery" screen again. Over and over again.
I did some youtube searching but what they showed did not solve it. What could be the problem now?:(
It does not detect the ipad in the first place. How would I restore or check for updates? :( It is plugged to my computer but not detected. My other apple devices are detected by the computer also with the newly bought apple devices that has not been plugged in ever since to my computer they are good. How to do this?
I tried different ports and also tried using different cable but still it did not solve the problem. I followed the steps on the link you provided but only a few steps are applicable because as I said it does not recognize the ipad so I cant follow some or most of those steps. I will try to buy a new cable and see if it will do the trick. Can I still contact you or message you for the following days? It will be a restart of this chatting if I will be talking to a different person.
I did what you just suggestion which is using another cable and so I bought some and it did work the computer detected the device but after I updated the ipad because itunes recommended to update the device before restoring it. The device can no longer be detected again. The recovery screen mode is now updated also which is the laptop logo or icon but the sad thing is as I said it no longer detects the device so I am back to where I begin. :(
I got into this recovery screen but the itunes in my PC wont dectect the ipad so I cant proceed with the factory reset. What could be the problem? :(
Ipad not detected at all.
I will just save the link of this thread and hope it is still you for the following days. Thank you very much for helping me even though its not yet solve.
I forgot the password to my iPad and now it's disabled.
