Hi. My wife has an old iTunes account that she would like to access on the music store that was purchased many years ago, but I can't seem to log in anymore. Either my old password doesn't work or I forgot my password and don't have an option to request a new password. Is there something I could do to troubleshoot this problem?
iPod Shuffle (4th Gen)
Vinai,
The first thing she should try is to go to appleid.apple.com and click the "Forgot..." link.
If that does not succeed, she can follow the procedure in here:
How to use account recovery when you can’t reset your Apple ID password - Apple Support
Vinai,
The first thing she should try is to go to appleid.apple.com and click the "Forgot..." link.
If that does not succeed, she can follow the procedure in here:
How to use account recovery when you can’t reset your Apple ID password - Apple Support
old account
