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Activation Code- iPad

Despite putting in the correct Apple ID and the Password, the iPad is not accepting. How to proceed?

iPad 2, iOS 9

Posted on Jun 3, 2022 12:14 PM

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Question marked as Best reply

Posted on Jun 3, 2022 1:33 PM

Presumably your iPad is Activation Locked.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/


9 replies
Question marked as Best reply

Jun 3, 2022 1:33 PM in response to nkromani

Presumably your iPad is Activation Locked.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/


Jun 3, 2022 8:42 PM in response to nkromani

As others have already said, only the previous owner of the iPad can remove the activation lock. Send that person the article -What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support (CA)


If you cannot contact the previous owner of the iPad - follow the instructions at Disposal and recycling information for iPad - Apple Support (CA)


Jun 4, 2022 2:00 AM in response to nkromani

nkromani wrote:

Unable to resolve the Activation Lock issue. I would rather reformat the iPad and start all over again. How do I do this? I am willing to lose all the data. No problem.


As already outlined, if you have the necessary documentation - proving that you are the original legitimate owner from new - Apple have a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.



Jun 3, 2022 6:15 PM in response to LotusPilot

I am able to signin online my Apple ID and Password. I've plugged my iPad to the PC and through iTune on my PC, I am able to see the iPad. The problem is with the iPad. On the Activation Lock screen, which I can see both on my PC as well as the iPad, it does not accept the Apple ID email address as well as the password. How do I resolve the issue on my iPad?

Jun 3, 2022 6:26 PM in response to nkromani

I am able to signin online with my PC, using Apple ID (*****@gmail.com) & Password. I have connected iPad to the PC and able to see the iPad screen. But when I reach to the Activation Lock screen while scrolling on my PC, and putin the Apple ID & Password it does not accept the ID with @gmail and the PSW. The error message is "The Apple ID "******@gmail.com" cannot be used to unlock this iPAD. What do I do now?

Activation Code- iPad

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