unresponsive left screen

how do I fix my unresponsive screen

iPhone XS Max, iOS 15

Posted on Jun 4, 2022 7:17 AM

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Question marked as Top-ranking reply

Posted on Jun 4, 2022 7:32 AM

If you're sure that nothing (cover or screen protector) interferes with your touch screen (should be this case, remove them), try to perform a forced restart of your XS, following these instructions:--> Force restart iPhone – Apple Support.


If the issue persists, it might be a hardware (screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Jun 4, 2022 7:32 AM in response to aarti247

If you're sure that nothing (cover or screen protector) interferes with your touch screen (should be this case, remove them), try to perform a forced restart of your XS, following these instructions:--> Force restart iPhone – Apple Support.


If the issue persists, it might be a hardware (screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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unresponsive left screen

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